What is ServiceNow?

ServiceNow is a cloud-based service that can help manage and automate enterprise IT operations. ServiceNow focuses on transforming enterprise IT by automating and standardizing business processes, transforming IT's relationship to its customers, and consolidating IT across the global enterprise. Organizations deploy ServiceNow to create a single system of record for enterprise IT, lower operational costs, and enhance efficiency. Additionally, customers use the extensible platform to build custom applications for automating activities unique to their business requirements.

 

Service Portal

The new Service Portal is a "virtual BITStop"--a one-stop-shop to request IT Services, search the IT Knowledgebase and to report issues. Navigating the new interface is easy, and the new search mechanism helps to quickly locate all types of forms and knowledge articles. We encourage everyone to use the ServicePortal as the default method of requesting services, finding information and submitting issues. Note that email intake and notifications have not changed and will continue to work as usual.

Login

Search Box
The main search box on the landing page returns results for all item types including Service Catalog Items and Knowledge Base Articles will be returned based on your search criteria.

BITS Service Catalog
The BITS Service Catalog is a listing of several structured forms that are used to request common services. To locate a Service Catalog Item, use the search box or click on the "BITS Service Catalog" to see the list of Service Catalog Categories. The list of available Service Catalog Items will continue to grow.

  • System Security Scan Requests
  • Network Services
  • Group Access Requests
  • FTP Site Requests
  • Google Group
  • Database Services
  • Loaner Reservation
  • Computer Requests

Knowledge Base
The ServiceNow Knowledge Base is the official repository for all of our BITS how-to articles that are available to Broadies. The articles offer solutions to some of the most common IT issues and questions. The Knowledge Base is continuously growing, and if you have any suggestions for an article, please feel free to let us know on the Feedback page.

Technical Support
Click on Technical Support to report an incident to BITS. This will open a new Help ticket.

My Approvals
The My Approvals widget will display any open approvals that you are responsible for responding with Approve or Deny. Note that this is only applicable to approvers such as a Principal Investigator on a Group Access Request.

My Open Records
The My Open Records menu item at the top will open the My Open Records page where you can see all of your open Requests (Computer Requests, Database Requests, VM Request, etc...) and Tasks (Incidents, General Tasks, etc...).

Advanced Filtering
If you want more extensive filtering capabilities, log-in to the back-end of ServiceNow at this link: https://broad.service-now.com

Go to the "My Records - All" or the "My Open Records" menu item. The "My Records - All" is an unfiltered list that shows all tasks and requests in your history. The "My Open Records" list shows all pf your open records. With the List View, you can use more advanced searching and list filtering capabilities to locate records based on conditions and to locate records that have been closed already.

Feedback
Go to the Feedback menu item to submit a comment or question regarding the Service Portal. Please feel free to let us know if you have any comments, questions or suggestions on improving features and/or content.

 

ServiceNow
Service Now
BITS
IT services
IT Requests
help
help desk
Requests
Google Groups
Loaner Reservation
Computer Request
databases
security scan
Broad Appointments
Network Services
ftp site requests
vm request
help ticket
storage request
database services
self service request
service request
Self Service
it self service
self service portal
BITS Service Portal
Service Portal
group access request

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