You are here


We support thousands of human beings, tens of thousands of devices, and petabytes of data. You'll find a full list of our services in the Service Catalog below.

We strive to be visible, accessible, and responsive to Broadies in every area of the Institute.


Get Help

Mon - Fri, 8:30 - 5:30 p.m.

Online: Open a ticket at
By phone: 617-714-8800 | x8800
In person: Visit the BITStop at 75A-6001
If you are unable to access your account, please call or visit us in person for assistance.


Additional BITStop hours and locations:

Mon - Thurs, 9 - 11 a.m.
At 320C-202

Mon - Thurs, 1 - 3 p.m.
At 105B-304


After hours or during an emergency

Call the BITS emergency line:
617-714-8888 | x8888
For widespread issues affecting a Broad-wide system.