Broad Information Technology Services (BITS) provides a wide range of services that support the Institute's research mission. We do everything from providing office productivity software and managing network connectivity to building tools for research computing and managing and safeguarding data.
We support thousands of human beings, tens of thousands of devices, and petabytes of data. You'll find a full list of our services in the Service Catalog below.
We strive to be visible, accessible, and responsive to Broadies in every area of the Institute.
Get Help
Mon - Fri, 8:30 - 5:30 p.m.
Online: Open a ticket at broad.io/help
By phone: 617-714-8800 | x8800
In person: Visit the BITStop at 75A-6001
If you are unable to access your account, please call or visit us in person for assistance.
Additional BITStop hours and locations:
Mon - Thurs, 9 - 11 a.m.
At 320C-202
Mon - Thurs, 1 - 3 p.m.
At 105B-304
After hours or during an emergency
Call the BITS emergency line:
617-714-8888 | x8888
For widespread issues affecting a Broad-wide system.
